Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at artsyfieur@mail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not hold responsibility for your package when it returns , if it gets lost or damaged in transit a refund cannot be offered if product arrives damaged.

You can always contact us for any return question at artsyfieur@mail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We do not hold responsibility for any lost or damaged items in transit, if your item arrives damaged please contact local delivery services. If the item gets lost or damaged in transit a refund is not eligible.

 

Full Refunds are only eligible for returned items that arrive back to us in the original package, and with no visible damages.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at  artsyfieur@mail.com